FAQ and Order Help

Have a question about your order? A question about jewelry metals and sensitivity? A question about materials and process? Feel free to contact us or check out our FAQ below!

If you can't find an answer to your question below, we are always happy to help with any questions or concerns you have over email. Please email us directly at customersupport@roseandclayjewelry.com for any individualized help you need.

Frequently Asked Questions

I have really sensitive skin? What materials do you use in your jewelry?

All of our jewelry is hypoallergenic and nickel-free, so rest assured that if you have any general sensitivity, none of our jewelry or earrings will ever cause irritation! The material used for each jewelry piece will be listed in the product description!

 

What is the best way to clean my jewelry?

For gold filled, sterling silver, stainless steel, rhodium filled, and real gold plated jewelry, we recommend washing your jewelry with warm water and dish soap for 30 seconds, drying them completely, and then cleaning with a microfiber jewelry polishing cloth. That simple combination will have your jewelry SPARKLING in just a couple minutes!

 

What is your return/exchange policy?

If you are unsatisfied with your purchase, we offer returns and exchanges for eligible items within 30 days of delivery (U.S orders only - unfortunately we are not able to accept returns outside the U.S at this time). - 

 

 

Shipping & Processing

Shipping is free for U.S. orders over $50. For all other domestic orders, shipping is flat rate of $5 with the option to upgrade to faster options if preferred.

International shipping is calculated on location at checkout, but it is usually in the $12-$18 range.

We typically ship orders out within 1-2 business days of you placing your order.

From there, how long it takes to get to you depends on how far your package is traveling and the time of year and what shipping method you choose. Standard shipping orders may take 3-5 business days. For international orders shipping can take between 7-14 business days.

Returns & Exchanges

We always want you to LOVE your jewelry! If you are unsatisfied with your purchase, we offer returns and exchanges for eligible items within 30 days of delivery. 

To be eligible for a return or exchange, items must be in perfect condition (unworn & unused) and must be returned in all original packaging. Shipping charges and fees are non refundable. All clearance items are final sale. 

To start a return request, please go to account.roseandclayjewelry.com. Once submitting your return request, you will be sent a shipping label you can use to send back your unwanted products. Returns are subject to a $6 return label fee. All items must be in new/like new condition with original packaging to be subject to a full refund.

Important

  • Shipping charges and fees are non refundable.
  • Items sent back to us without first requesting a return via the portal will not be accepted.
  • After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.
  • Any clearance items are final sale, and cannot be returned or exchanged.
  • Flat back studs are also final sale as they cannot be resold for hygienic reasons.

Because we offer a 1 year warranty on ALL of our products, YES you can return damaged jewelry past the return window. While uncommon, if you receive a piece of jewelry that breaks within 1 year of ordering because of a manufacturing defect, please email us and we will get a replacement shipped out immediately. If that product is out of stock, store credit will be issued.

Please note-

  • Warranty does not cover items lost by customers. Rose and Clay is not responsible for flat backs lost due to not screwing on tight enough (or checking tension periodically if wearing for extended periods)
  • Warranty does not cover damage due to excessive force.
  • Wear and tear is different than jewelry tarnishing. We make a promise that all of our jewelry is tarnish free because we only use high quality materials. However things such as oils from skin, and non-regular cleaning, etc. will cause plating to wear down. The warranty does not cover standard wear and tear color fading.