Shipping, Returns, and Warranty

What is the Processing and Shipping Time?

Orders are usually shipped within be shipped as quickly as possible in 1-3 business days. Shipping time may vary depending on time of year ordered and distance being traveled, but in general, domestic packages take 3-5 business days to arrive once shipped. International orders take between 7-14 business days to arrive. All customers will be emailed a tracking number once their order is shipped so they can track your package. Tracking numbers and shipping confirmation will be sent in an email to the address provided at checkout. 

 

What is your Return Policy?

New and unworn items can be returned for full refund within 14 days of purchase. Items can be exchanged only for store credit within 45 days of purchase.
All sale items are final sale.

While highly unlikely, if jewelry is damaged in any way when received, please email us and we will get a replacement shipped out immediately. 

For any Returns/Exchanges/Issues: email us at customersupport@roseandclayjewelry.com

Returns can be sent to:

Rose and Clay 
1076 S Seminole Way
Washington UT 84780

 

Does Rose and Clay Jewelry come with a 1 year warranty?

Yes! We want you to be confident in your order and that you just purchased a jewelry piece that will last! We happily offer a free 1 year warranty on all items purchased at Rose and Clay. Damaged pieces will be replaced if product is still available or given store credit if product is out of stock. If a product breaks or receives damage that was caused within normal wear and tear, the product will be replaced or fixed free of charge.

For an earring to be eligible for free replacement, damage must by cause by normal use and wear and cannot be caused by unconventional use. Rose and Clay is also not liable to replace jewelry that has been lost or misplaced by the customer.