FAQs
ABSOLUTELY! Trust us- our owner also has sensitive skin and understands the struggle of finding good quality metals. Because of this, we so make sure every single thing we sell is completely hypoallergenic and nickel free!
We always want you to be 100% obsessed with your new jewelry, so we offer offer full refunds on new and unworn items within 30 days of delivery, and store credit on new and unworn items within 45 days.
To initiate a return, just send us a quick email at customersupport@roseandclayjewelry.com
***please note that clearance jewelry and flat back studs are final sale and are not eligible for return
We offer a free 1 year warranty on ALL jewelry purchases on our site!
While highly unlikely, if your jewelry arrives damaged or breaks or tarnishes within the first year, we will HAPPILY replace it for free!
We want you to have peace of mind while shopping that you are getting a high quality piece of jewelry.
Should you need to take advantage of this warranty, please email us at customersupport@roseandclayjewelry.com. Please note that our warranty does not cover lost jewelry or damages caused by improper use.
Shipping is free for U.S. orders over $50. For all other domestic orders, shipping is flat rate of $5 with the option to upgrade to faster options if preferred.
International shipping is calculated on location at checkout, but it is usually in the $12-$18 range.
We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days.
We take ALOT of care in choosing good quality metals for each of our designs, so that with 1. they'll be hypoallergenic and sensitive skin friendly, but 2. be INCREDIBLY tarnish resistant or completely tarnish proof!
Trust us when I say our jewelry will NEVER turn your skin green, and our gold plating is alway firmly plated on with REAL gold (not gold coloring). With basic care, our jewelry should easily last you for years and years to come, even if it gets wet sometimes.;)